Refund Policy

Refund & Return Policy

Last Updated: September 2026

We want every customer to receive their order in good condition.

Because our products include food items such as pickles, spices, masalas and powders, we generally cannot accept returns of correctly supplied products due to food safety and hygiene considerations.

Returns Are Generally Not Accepted For

• Products that have been opened, used or partially consumed
• Products returned because of personal taste or preference
• Products ordered incorrectly by the customer
• Products stored incorrectly after delivery
• Products intentionally damaged after delivery

Replacement or Refund May Be Considered If

• You receive the wrong product
• A product is missing from your order
• The product arrives damaged
• A sealed packet or container arrives leaking or broken
• The product is expired at the time of delivery
• There is another verified issue caused by us or the delivery process

Reporting an Issue

Please contact us within 48 hours of delivery if your order arrives damaged, incorrect, leaking or incomplete.

Please provide:

• Order number
• Customer name
• Clear photographs or video of the package
• Clear photographs of the affected product
• Description of the issue

Please retain the original product and packaging until the issue has been reviewed.

Refund Method

Approved refunds will normally be processed through the original payment method.

The time required for the amount to appear in your account may depend on your bank or payment provider.

Shipping Charges

Where a refund or replacement is approved because of an error from our side or damage during delivery, we will determine the appropriate resolution, including any applicable shipping charges.