Shipping Policy

Shipping & Delivery Policy

Last Updated: September 2026

We deliver Momz Magic / Momz Kitchen Flavours products through available courier and logistics partners.

Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on product availability, order volume, weekends and public holidays.

Delivery Time

Estimated delivery times are provided for convenience and are not guaranteed.

Delivery may be affected by courier delays, weather, public holidays, strikes, transportation issues, natural events or other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before payment.

Free shipping may be offered for selected orders, products, locations or promotional periods.

Delivery Address

Customers are responsible for providing a complete and correct delivery address, postal code and phone number.

Additional delivery charges may apply if an order has to be reshipped because incorrect information was provided by the customer.

Failed Delivery

If a courier is unable to deliver because the customer is unavailable, refuses delivery or provides incorrect contact or address information, the package may be returned to us.

Any reshipping costs may need to be paid by the customer.

Damaged Packages

If the external package appears severely damaged, leaking or tampered with at delivery, please take photographs or video and contact us as soon as possible.